Caseworker Dashboard
Operations Command Center
12
Active Cases
12.4d
Avg Processing
3
Expedited
1
At Risk
4.2%
Error Rate
89%
Approval Rate
Application Pipeline
Intake
2
Thomas Begay
DIN
SN-2026-006 · HH: 7
0/4
EXPEDITED
NEW
Lisa Yazzie · 0d in stage
Carol Henderson
EN
SN-2026-007 · HH: 1
1/5
Sarah Mitchell · 1d in stage
Submitted
3
Diana Reyes
ES
SN-2026-005 · HH: 3
5/5
David Chen · 1d in stage
Miguel Santos
ES
SN-2026-008 · HH: 5
4/4
David Chen · 3d in stage
Patricia Nez
DIN
SN-2026-012 · HH: 4
5/5
Lisa Yazzie · 2d in stage
Pending Verification
3
Angela Peters
EN
SN-2026-003 · HH: 2
2/4
EXPEDITED
Missing Docs
Sarah Mitchell · 4d in stage
Robert Benally
DIN
SN-2026-004 · HH: 5
3/5
Missing Docs
At Risk
Lisa Yazzie · 6d in stage
Rosa Martinez
ES
SN-2026-011 · HH: 6
3/5
Missing Docs
David Chen · 2d in stage
Interview Scheduled
2
James Whitehorse
DIN
SN-2026-002 · HH: 6
4/4
David Chen · 2d in stage
Nancy Tsosie
DIN
SN-2026-009 · HH: 4
5/5
Lisa Yazzie · 1d in stage
Determination
2
Maria Gonzalez
ES
SN-2026-001 · HH: 4
5/5
Sarah Mitchell · 1d in stage
William Foster
EN
SN-2026-010 · HH: 3
4/4
EXPEDITED
Sarah Mitchell · 2d in stage
Staff Workload
Sarah Mitchell
4 active · 18 completed
12.3d avg
4% err
David Chen
3 active · 15 completed
14.1d avg
6% err
Lisa Yazzie
4 active · 22 completed
10.8d avg
2% err
Error Patterns
Missing income verification
28%
12
Incomplete household composition
19%
8
Expired identity document
16%
7
Mismatched address on documents
14%
6
Missing utility/shelter costs
12%
5
Unsigned application pages
11%
5
Timeliness Compliance
100%
7-Day Expedited
3 expedited cases — all within deadline
92%
30-Day Standard
1 case approaching deadline
12.4d
Avg Processing Time
Target: 10 days (down from est. 22d baseline)
FNS-908 Report Generator
Generate Report
47
Applications This Month
312
Virtual Agent Sessions
189
Documents Processed
120
Automated Messages